Personal information is data that can be used to identify or contact a single person.
When you create an CTLF account or use that account to arrange for or pay for transportation, or contact us or participate in an online survey or customer service poll, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences. CTLF Ltd and its affiliated customers using our system will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes. We may ask for a government issued ID in limited circumstances including managing reservations or as required by law.
The personal information we collect allows us to keep you posted the latest news and announcements, software updates, and upcoming events, as well as update you on requests for service or issues that may arise in the context of providing service. If you don't want to be on our mailing list, you can opt out anytime by updating your preferences. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of CTLF Ltd account holders or account holders with our customers. From time to time, we or our customers may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with CTLF Ltd or our customers, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as pick-up location, drop-off location, zip code, area code or unique device identifier so that we can better understand customer preference and behavior and improve our products, services, and advertising.
We may collect information regarding customer activities on our website or through any other use of the CTLF Ltd system and any other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.
We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. CTLF Ltd and companies using our system may use this information in our marketing and advertising services.
In some of our email messages, we use a "click-through URL" linked to content on the CTLF Ltd website or the websites of companies using our system or advertising partners. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
At times CTLF Ltd or companies using our system may make certain personal information available to strategic partners that work with us to provide products and services, or that help us market to customers. For example, when you create an account with CTLF Ltd or a company using our system, you authorize CTLF Ltd and your carrier to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by CTLF Ltd's and your carrier's respective privacy policies. Personal information will only be shared by CTLF Ltd to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
CTLF Ltd and companies using our system may shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information in the same manner as CTLF Ltd and companies using our system.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for CTLF Ltd or companies using our system to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
CTLF Ltd and companies using our system take the security of your personal information very seriously. We protect your personal information during transit using encryption and when your personal data is stored by CTLF Ltd, we use computer systems with limited access housed in facilities using physical security measures. Data is stored in encrypted form including when we utilize third-party storage.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at the partner company with whom you have your account. For other personal information, CTLF Ltd and companies using our system will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if CTLF Ltd or companies using our system is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, we do not knowingly collect, use or disclose personal information from children under 18, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under 18, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
Children under the age of 18, or equivalent minimum age in the relevant jurisdiction, are not permitted to create their own accounts unless their parent provided consent.
To provide location-based services CTLF Ltd and companies using our system may collect, use, and share precise location data, including your real-time geographic location. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your location. Unless you provide consent, as you would in the context of a specific request for transportation service, this location data is collected anonymously in a form that does not personally identify you and is used by CTLF Ltd and companies using our system to provide and improve location-based products and services.
CTLF Ltd's website, the websites of companies using our system, and products, applications, and services we offer may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third‑party app. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
If you have any questions regarding privacy while using the CTLF Ltd applications and website, or have questions about our practices, please contact us via email at firstname.lastname@example.org